FAQ
Find answers to commonly asked questions about our digital products and services.
General Questions
What types of digital products do you offer?
We offer a wide variety of digital products including adult coloring pages, kids coloring books, digital planners, animal-themed designs, fantasy artwork, and creative templates. All products come with commercial licensing rights.
Are your products suitable for commercial use?
Yes! All our products come with commercial licensing rights. You can use them for personal projects, resell them, or incorporate them into your business offerings. Perfect for teachers, coaches, therapists, and entrepreneurs.
What file formats do you provide?
Most products are provided in high-resolution PDF format (300 DPI) for optimal printing quality. Some products may also include PNG, JPG, or SVG formats depending on the item type.
Purchasing & Downloads
How do I download my products after purchase?
After completing your purchase, you'll receive an email with download links. You can also access your downloads from your account dashboard. Downloads are available immediately after payment confirmation.
How long do I have to download my files?
Download links remain active for 30 days after purchase. We recommend downloading and backing up your files immediately. If you need to re-download after this period, contact our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through secure, encrypted connections.
Technical Support
I'm having trouble downloading my files. What should I do?
First, check your email spam folder for the download link. Try using a different browser or clearing your browser cache. If problems persist, contact our support team at support@artifin.net with your order number.
What software do I need to use your products?
Most products can be opened with free software like Adobe Reader (for PDFs) or any image viewer. For editing, you might need software like Adobe Illustrator, Photoshop, or free alternatives like GIMP or Canva.
Can I print these on any printer?
Yes! Our high-resolution files (300 DPI) are designed to print beautifully on home printers, professional printers, or print shops. We recommend using quality paper for best results.
Licensing & Usage
Can I sell products made with your designs?
Absolutely! Our commercial license allows you to create and sell physical products using our designs. You can also use them in your business materials, workshops, and client projects.
Can I share the digital files with others?
No, the digital files themselves cannot be shared, resold as digital downloads, or distributed. However, you can create and sell physical products made from the designs or use them in your services.
Still Have Questions?
Our friendly support team is here to help! Get in touch and we'll respond within 24 hours.